What is Wheelicabs?
Wheelicabs is essentially a Private Hire Taxi service, designed for individuals requiring wheelchair accessible vehicles, and those with mobility challenges who require extra support on their journeys. Our current vehicles are equipped with rear ramps and have spacious seating configuration to accommodate a range of wheelchair sizes, and are driven by trained drivers who specialize in helping passengers with disabilities. Ofcourse, passesengers without disabilities are also welcome.
How do I book a ride with Wheelicabs?
You can easily book a ride by calling our friendly support team at 01642 917581. Our team will take the time to discuss your specific needs and arrange the perfect ride for you. At this time, we are not offering online bookings because we believe every passenger’s requirements are unique. By speaking with you directly, we can ensure we gather all the necessary details to tailor your journey and provide the right level of assistance.
Are your vehicles wheelchair accessible?
Yes, We offer vehicles equipped with rear ramp wheelchair access, as well as standard vehicles for passengers who do not require additional adaptations.
Why do I need to submit my phone number to register?
Your vehicle will remain on site and will be readily available as and when required. Our Mercedes are perfectly suited for both corporate clients and golf parties, with the capacity to accommodate guests and clubs in comfort.
Do the drivers provide assistance?
Yes, our drivers are specially trained to assist passengers with boarding and exiting the vehicle, securing wheelchairs, and handling any other mobility needs you may have.
Is there a limit to the size or type of wheelchair or mobility device that can be accommodated?
Our vehicles can accommodate most standard and motorized wheelchairs. If you have a particularly large or specialized mobility device, please contact us in advance to ensure we can meet your needs.
How much does a ride cost?
Ride fares are based on distance and time, but we ensure competitive pricing with no hidden charges. You’ll receive a confirmed price at the time of booking, which will remain unchanged unless notified in advance.
Can I schedule a ride in advance?
To ensure availability, we recommend scheduling your rides in advance for specific dates and times, whether it’s for a medical appointment, event, or regular transportation needs. Our wheelchair-accessible vehicles are in high demand, so booking ahead helps avoid disappointment.
Is there an option for recurring bookings?
Yes, for regular transportation needs (e.g., for work or medical appointments), you can set up recurring bookings, just call our team on 01642 917581 to discuss further.
What areas do you currently serve?
Wheelicabs serves Stockton-on-Tees, Billingham, Yarm, Ingleby Barwick, Sedgefield, Middlesbrough, and the surrounding areas. However, we also accommodate longer journeys beyond these locations. If you’d like to check if we can assist with your trip, please don’t hesitate to give us a call, and we’ll be happy to help.
What if I need to cancel or change my ride?
You can cancel or modify your ride by calling us at 01642 917581. We kindly ask for as much notice as possible so that we can make the time available for another passenger, as our wheelchair-accessible taxis are in high demand.
Can I bring a caregiver or companion?
Yes, caregivers or companions are welcome to join you at no extra charge. Please inform us when booking if someone will be accompanying you. Our wheelchair-accessible vehicles can accommodate up to two additional passengers alongside the wheelchair user, so be sure to let us know if there will be extra passengers to ensure we have space for everyone.
How do you ensure safety during the ride?
Our drivers are fully trained in assisting passengers with mobility challenges and ensuring proper wheelchair securement. All vehicles are regularly maintained, and we follow strict hygiene and safety protocols, especially regarding passenger assistance and cleanliness.
Do you offer transportation for medical appointments?
Yes, we frequently provide transportation for medical appointments, therapy sessions, and other healthcare-related needs. You can book in advance to ensure you arrive on time.
Do you offer services for elderly passengers who may not use wheelchairs?
Absolutely. While we focus on wheelchair-accessible transportation, we also accommodate elderly passengers and anyone requiring assistance with getting in and out of the vehicle, as well as carrying shopping or helping with appointments. Please feel free to discuss your needs with us prior to booking.
Is the Wheelicabs accessible for people with visual or cognitive impairments?
Yes, Wheelicabs is accessible for individuals with visual or cognitive impairments. Our trained drivers are prepared to assist passengers as needed, ensuring a comfortable and safe experience. We encourage passengers to communicate any specific requirements they may have when booking their ride, so we can provide the necessary support.
What should I do if I have a special requirement or need assistance when booking a ride?
You can specify any special needs, such as additional help with boarding, bringing medical equipment, or accommodating service animals, during the booking process. Our customer service team is also available to assist with any unique requirements.
What payment methods do you accept?
At the moment, we accept bank transfers and cash. However, we are in the process of implementing a payment system that will allow you to pay by card in the near future.
Can Wheelicabs be used for long-distance travel?